Contact us
How can we help?
Our customer support team is dedicated to helping you as quickly as possible, and you can usually expect a response to your email within one business day.
Get in touch with us
We are available weekdays between 08:30–16:30
19 June - Midsummer's Eve
24 December – Christmas Eve
25 December – Christmas Day
31 December – New Year's Eve
24 December – Christmas Eve
25 December – Christmas Day
31 December – New Year's Eve
More ways we can help
Frequently asked questions and answers
To make it easier for you, we have gathered the answers to the most commonly asked questions that we receive about our services.
Complaints
If you are dissatisfied with our services or believe that something has gone wrong, we encourage you to contact us so that we can help resolve the matter.
Whistleblowing
If you are an employee, customer, supplier or business partner and become aware of, witness or suspect any misconduct, irregularity or other wrongdoing, you should report the incident.
Our offices and postal address
Visiting address
Stockholm
Riddargatan 10
114 35 Stockholm
Riddargatan 10
114 35 Stockholm
Sundsvall
Nybrogatan 14
852 31 Sundsvall
Nybrogatan 14
852 31 Sundsvall
Postal address
Box 173
SE-101 23 Stockholm
Sweden
SE-101 23 Stockholm
Sweden
Frequently asked questions
To make a withdrawal from your savings account, log in to My Pages on our website.
- Once logged in, go to the Deposit/Withdrawal tab.
- Select Withdrawal.
- Choose the account you want to withdraw funds from.
- Under Available Amount, enter the amount you wish to transfer in the field marked with a thin grey line.
- Select your pre-registered withdrawal account.
- Review the details and click Confirm.
Once the transfer has been confirmed, it usually takes 1–2 banking days for the funds to reach your account.
Internal Transfer:
To make an internal transfer from Flex to Fix, you need to log in to My Pages on our website.
Internal Transfer:
To make an internal transfer from Flex to Fix, you need to log in to My Pages on our website.
- Once logged in, go to the "Deposit and Withdrawal" tab.
- Select Withdrawal.
- Under "From Account", select your Flex account in the dropdown menu.
- Under "Amount", enter manually the amount you wish to transfer in the field marked with a thin grey line.
- Select the account you want to transfer the funds to in the "To Account" dropdown menu.
- Review the details and click "Confirm".
Internal transfers are processed within a few seconds, and your fixed-term deposit period starts immediately. However, this does not apply if you are transferring funds to another Flex account. If you are making a withdrawal to your pre-registered withdrawal account, an extra BankID step will follow after clicking "Confirm".
This withdrawal process works the same way as when making a withdrawal to a pre-registered withdrawal account.
This withdrawal process works the same way as when making a withdrawal to a pre-registered withdrawal account.
When the term of a Fix Account ends, the interest is capitalized, and the entire amount, including interest (after tax deductions), is automatically transferred to your Flex Account. A Flex Account is automatically opened when you open a Fix Account. Afterward, you have the option to open a new Fix Account and transfer the amount again.
Yes, it is perfectly fine to have multiple savings accounts! You can have up to eight savings accounts simultaneously.
To open an additional savings account, log in to your account on Nordiska, select the option "Open a new account," choose the account you want, and sign the agreement using BankID.
To open an additional savings account, log in to your account on Nordiska, select the option "Open a new account," choose the account you want, and sign the agreement using BankID.